Policies and Procedures

Welcome to Emily Fallon Coaching, I look forward to working with you!

The experience of coaching can be life-changing, and I am delighted to support you on this journey! Here are a few guidelines that I expect my clients to maintain for our relationship to work well. If you have any questions, please feel free to contact me at [email protected]

Procedure
My clients receive the most value from our time together when they show up on time for our sessions and are willing to do any additional thinking/observation/work that I suggest or recommend.

Please come to the call with updates, progress and current challenges. Let me know what you want to work on, and be ready to be coached. Please find a quiet place where we can meet without interruption.

Sessions
Our sessions will typically run for 30 or 60 minutes. We will meet online via the Zoom conferencing app. Zoom is free to download, and you will be sent a link to join before your scheduled appointment. Please be sure to download the app ahead of time, to a device with a camera, so that we can see one another. Here is the link: www.zoom.us

Scheduling Changes
If you need to cancel or reschedule a session, please provide 24 hours' notice. Otherwise, a missed call is not made up, and you will forfeit the session without reimbursement. If you have to cancel due to an emergency, I will do my best to work around it.

Contact
If you need to contact me between sessions, please do so via email or WhatsApp.

Coaching Service Agreement

Made and entered into between Emily Fallon (the “Coach”) of Emily Fallon Coaching Limited, registered at Companies House (Company Number 12908967) and located in the UK, performing general coaching services, and the “Client” (collectively, the “Parties”).

1. Term and Termination
This Agreement takes effect immediately and remains in full force and effect until the Parties agree to complete the services.

2. Services
During the Term, the Coach will provide general life, relationship, and career coaching
services, (the "Services") via email and webcam as jointly scheduled between the Parties.
The Services will address the Client’s goals along with relationship to self and others and
will include directed questions from the Coach and honest responses and participation
from the Client. The Coach will initiate all scheduled coaching sessions via Zoom (unless
otherwise agreed by the Parties).

3. Payment Details
The Client shall pay the Coach the relevant fee in consideration for the Services to be
redeemed over an approximate period 12 months from the Effective Date as agreed
upon between the Parties.

3.1. Refund Policy
The refund policy in effect for the term of this Agreement is as follows (if you have any
questions or problems, please let us know by contacting the Coach directly at
[email protected]).
In the event that the Client desires to discontinue the Agreement before completion of all
sessions, refunds for unused sessions are available within the first 30 days from the
original date of purchase. After day 30, all payments are non-refundable and the Client is
responsible for full payment of the fees for the Services regardless of whether they are
used. To further clarify, the Coach will not provide refunds after the 30th day from the
Effective Date.

4. Obligations:
In the absence of a regulatory/governing body for Life Coaching in the UK, the Coach
understands, respects and agrees to abide by the Global Code of Ethics and standards of
behaviour set out by the Association for Coaching and SEEK Safely.
The Coach’s ability to perform its obligations under this Agreement is dependent on the
Client fulfilling their obligations:

(a) Scheduling: If the Client needs to cancel an appointment, they should provide 24
hours' notice or will be charged for the appointment.
(b) Participation: The Client is solely responsible for creating and implementing
his/her own physical, mental and emotional well-being, decisions, choices, actions
and results arising out of or resulting from the coaching relationship and their
coaching calls and interactions with the Coach. As such, the Client agrees that the
Coach is not and will not be liable or responsible for any actions or inaction, or for
any direct or indirect result of any services provided by the Coach. The Client
understands coaching is not therapy and does not substitute for therapy if needed,
and does not prevent, cure, or treat any mental disorder or medical disease. The
Client understands that successful coaching requires a cooperative and jointly-active
approach between the Client and the Coach. In the coaching relationship, the Coach
assists or facilitates awareness and accountability regarding the Client’s changes, but
it is the Client's responsibility to enact change.
(c) Communication: If the Client believes the coaching is not working as desired, the
Client will communicate this with the coach as soon as possible and the coaching
strategy will be restructured to address the Client’s desired outcome of coaching. The
Client acknowledges that coaching is a comprehensive process that may involve
different areas of their life, including work, finances, health, relationships, education
and recreation. The Client agrees that deciding how to handle these issues,
incorporate coaching principles into those areas and implementing choices is
exclusively the Client’s responsibility.
(d) Prior History: The Client acknowledges that coaching does not involve the
diagnosis or treatment of mental disorders as defined by the Mental Health Act 2007
and that coaching is not to be used as a substitute for counselling, psychotherapy,
psychoanalysis, mental health care, substance abuse treatment, or other professional
advice by legal, medical or other qualified professionals and that it is the Client’s
exclusive responsibility to seek such independent professional guidance as needed. If
the Client is currently under the care of a mental health professional, it is
recommended that the Client promptly inform the mental health care provider of the
nature and extent of the coaching relationship agreed upon by the Client and the
Coach.

5. Disclaimer
The Coach is not an employee, agent, doctor, manager, therapist, public relations, business
manager, registered dietician, financial analyst, psychotherapist or accountant. The Client
understands that the Coach has not promised, shall not be obligated to and will not:
(a) procure or attempt to procure employment or business or sales for the Client;
(b) perform any business management functions, including but not limited to,
accounting, tax , legal or investment consulting, or advice with regard thereto;
(c) act as a therapist providing psychoanalysis, psychological counselling or
behavioural therapy.
The Client understands that a relationship does not exist between the parties after the
conclusion of the Services. If the Parties continue their relationship, a separate agreement
will be entered into.

6. Liability
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE COACH MAKES NO
GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE,
EXPRESS OR IMPLIED WITH RESPECT TO THE SERVICES NEGOTIATED, AGREED UPON
AND RENDERED. IN NO EVENT SHALL THE COACH BE LIABLE TO THE CLIENT FOR ANY
INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES. NOTWITHSTANDING ANY DAMAGES
THAT THE CLIENT MAY INCUR, THE COACH’S ENTIRE LIABILITY UNDER THIS
AGREEMENT, AND THE CLIENT’S EXCLUSIVE REMEDY, SHALL BE LIMITED TO THE
AMOUNT ACTUALLY PAID BY THE CLIENT TO THE COACH UNDER THIS AGREEMENT
FOR ALL COACHING SERVICES RENDERED THROUGH AND INCLUDING THE
TERMINATION DATE.

7. Indemnification
THE CLIENT SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS THE COACH, THE
COACH’S OFFICERS, EMPLOYERS, EMPLOYEES, CONTRACTORS, DIRECTORS, RELATED
ENTITIES, TRUSTEES, AFFILIATES, AND SUCCESSORS FROM AND AGAINST ANY AND ALL
LIABILITIES AND EXPENSE WHATSOEVER – INCLUDING WITHOUT LIMITATION, CLAIMS,
DAMAGES, JUDGMENTS, AWARDS, SETTLEMENTS, INVESTIGATIONS, COSTS, ATTORNEYS
FEES, AND DISBURSEMENTS – WHICH ANY OF THEM MAY INCUR OR BECOME
OBLIGATED TO PAY ARISING OUT OF OR RESULTING FROM THE OFFERING FOR SALE,
THE SALE, AND/OR USE OF THE PRODUCT(S), EXCLUDING, HOWEVER, ANY SUCH
EXPENSES AND LIABILITIES WHICH MAY RESULT FROM A BREACH OF THIS
AGREEMENT OR SOLE NEGLIGENCE OR WILLFUL MISCONDUCT BY THE COACH, OR ANY
OF ITS SHAREHOLDERS, TRUSTEES, AFFILIATES OR SUCCESSORS. CLIENT SHALL
DEFEND COACH IN ANY LEGAL ACTIONS, REGULATORY ACTIONS, OR THE LIKE ARISING
FROM OR RELATED TO THIS AGREEMENT. CLIENT RECOGNIZES AND AGREES THAT ALL
OF THE COACH’S SHAREHOLDERS, TRUSTEES, AFFILIATES AND SUCCESSORS SHALL NOT
BE HELD PERSONALLY RESPONSIBLE OR LIABLE FOR ANY ACTIONS OR
REPRESENTATIONS OF THE COACH. IN CONSIDERATION OF AND AS PART OF MY
PAYMENT FOR THE RIGHT TO PARTICIPATE IN COACH’S SERVICES OR PROGRAMS, THE
UNDERSIGNED, MY HEIRS, EXECUTORS, ADMINISTRATORS, SUCCESSORS AND ASSIGNS
DO HEREBY RELEASE, WAIVE, ACQUIT, DISCHARGE, INDEMNIFY, DEFEND, HOLD
HARMLESS AND FOREVER DISCHARGE COACH AND ITS SUBSIDIARIES, PRINCIPALS,
DIRECTORS, EMPLOYEES, AGENTS, HEIRS, EXECUTORS, ADMINISTRATORS, SUCCESSORS,
AND ASSIGNS AND ANY OF THE TRAINING INSTRUCTORS, GUIDES, STAFF OR STUDENTS
TAKING PART IN THE TRAINING IN ANY WAY AS WELL AS THE VENUE WHERE THE
PROGRAMS ARE BEING HELD (IF APPLICABLE) AND ANY OF ITS OWNERS, EXECUTIVES,
AGENTS, OR STAFF (HEREINAFTER “RELEASES”) OF AND FROM ALL ACTIONS, CAUSES
OF ACTION, CONTRACTS, CLAIMS, SUITS, COSTS, DEMANDS AND DAMAGES OF
WHATEVER NATURE OR KIND IN LAW OR IN A EQUITY ARISING FROM MY
PARTICIPATION IN THE SERVICES OR PROGRAMS.

8. Confidential Information
This coaching relationship, as well as all information (documented or verbal) that the
Client shares with the Coach as part of this relationship, is bound by the principles of
confidentiality set forth in the International Coaching Federation (ICF) Code of Ethics.
However, please be aware that the Coach-Client relationship is not considered a legally
confidential relationship (like the medical and legal professions) and thus communications
are not subject to the protection of any legally recognized privilege. The Coach agrees not
to disclose any information pertaining to the Client without the Client’s written consent.
The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that: (a) was in the Coach’s
possession prior to its being furnished by the Client; (b) is generally known to the public
or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach
of any obligation to the Client; (d) is independently developed by the Coach without use of
or reference to the Client’s confidential information; or (e) the Coach is required by
statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the
Coach and as a result of such disclosure the Coach reasonably believes there to be an
imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal
activity. The Client also acknowledges his or her continuing obligation to raise any
confidentiality questions or concerns with the Coach in a timely manner.

9. No Transfer of Intellectual Property
Any content or materials provided by the Coach is copyrighted and are for the Client’s
individual use only as a single-user licensee. The Client is not authorized to use any of the
Coach’s intellectual property for the Client’s business purposes. All intellectual property,
including the Coach’s copyrighted program and/or course materials, shall remain the sole
property of the Coach. No license to sell or distribute the Coach’s materials is granted or
implied. By purchasing the Services, the Client agrees (a) not to infringe any copyright,
patent, trademark, trade secret, or other intellectual property rights, (b) that any
Confidential Information shared by the Coach is confidential and proprietary, and belongs
solely and exclusively to the Coach, (c) the Client agrees not to disclose such information to
any other person or use it in any manner other than in discussion with the Coach. Further,
by purchasing the Services, the Client agrees that if the Client violates, or displays any
likelihood of violating, any of the Client’s agreements contained in this paragraph, the
Coach will be entitled to injunctive relief to prohibit any such violations and to protect
against the harm of such violations.

10. Termination
Either the Client or the Coach may terminate this Agreement at any time with 7 days’
notice. The Client agrees to compensate the Coach for all coaching services rendered
through and including the effective date of termination of the coaching relationship. The
Client agrees that the Coach, may at its sole discretion, terminate this Agreement and limit,
suspend, or terminate Client’s participation without refund if the Client becomes
disruptive to the Coach of other participants, the Client fails to follow guidelines, is difficult
to work with, impairs the participation of any other participants or upon violation of the
terms as determined by the Coach.

11. Entire Agreement
This document reflects the entire agreement between the Coach and the Client, and
reflects a complete understanding of the parties with respect to the subject matter. This
Agreement supersedes all prior written and oral representations. The Agreement may not
be amended, altered or supplemented except in writing signed by both the Coach and the
Client.

12. Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the
Client and Coach agree to attempt to mediate in good faith for up to (certain amount of
time such as 30 days) after notice given. If the dispute is not so resolved, and in the event
of legal action, the prevailing party shall be entitled to recover attorney’s fees and court
costs from the other party.

13. Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any
reason, the remaining provisions shall continue to be valid and enforceable. If the Court
finds that any provision of this Agreement is invalid or unenforceable, but that by limiting
such provision it would become valid and enforceable, then such provision shall be
deemed to be written, construed, and enforced as so limited.

14. Waiver
The failure of either party to enforce any provision of this Agreement shall not be
construed as a waiver or limitation of that party's right to subsequently enforce and
compel strict compliance with every provision of this Agreement.

15. Applicable Law
This Agreement shall be governed and construed in accordance with the laws of the
England and Wales, without giving effect to any conflicts of law's provisions.

16. Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors
and permissible assigns.

17. Headings
Headings in this Agreement are for convenience only and do not confer rights or
obligations, nor alter any terms of this Agreement.
IN WITNESS WHEREOF, the parties have entered into this Agreement.

Tel: 07784 322202
Email: [email protected]